Customer services

Peak Porter provides technical support to customers in the event of a malfunction within the customer’s system that is covered under the contract. This support includes assistance via telephone and remote maintenance access, during the agreed-upon service time outlined in the contract.

On-call availability provides fast and reliable technical support in person for any issues that may arise, ensuring minimal downtime and maximum productivity for our clients. With a team of expert technicians available at a moment’s notice, customers can trust that their systems are in good hands. This service is especially valuable during the warranty period, providing peace of mind and ensuring that customer demands are met efficiently and effectively.

Preventive maintenance service is performed by experienced technicians using specialized tools and equipment. This service helps preserve the optimal condition of your system, reduces the risk of equipment failures, and minimizes downtime. Regular maintenance can also extend the lifespan of your equipment and improve productivity.

Peak Porter offers a comprehensive spare parts package that includes important spare and wear parts necessary for maintenance and repair measures. The value of the package is defined during the project phase and is quoted and supplied by us. The goal of efficient spare and wear parts stock management is to minimize system downtime. To achieve this, we ensure that the most important spare and worn parts are kept in stock on-site, especially those with long delivery times.

At Peak Porter, our trained maintenance technicians undergo specialized training in mechatronics to ensure the continuous quality and availability of your logistics plant. They are equipped to perform both routine and corrective maintenance, as well as resolve errors at the first level. Our technicians are available to stay on-site at the customer’s facility, providing you with on-site maintenance support to minimize downtime and keep your logistics system running smoothly. With our team of skilled and knowledgeable technicians, you can trust that your residence maintenance needs are in good hands.